Zvartnots - Making air travel information more accessible
Zvartnots -
Making air travel information more accessible
Service Design Concept
4 min read
2024
Overview
Zvartnots International Airport is the main aviation gateway to Armenia, serving millions of travelers annually. However, the existing website was outdated, hard to navigate, and offered little value beyond basic information.
Zvartnots International Airport is the main aviation gateway to Armenia, serving millions of travelers annually. However, the existing website was outdated, hard to navigate, and offered little value beyond basic information.
This redesign concept aimed to transform the site into a modern, service-oriented experience—one that prioritizes accessibility, clarity, and quick action for travelers on the go.
This redesign concept aimed to transform the site into a modern, service-oriented experience—one that prioritizes accessibility, clarity, and quick action for travelers on the go.
The Challenge
The original website had several core issues:
The original website had several core issues:
• Outdated interface and non-responsive design
• Outdated interface and non-responsive design
• Confusing structure and fragmented services
• Confusing structure and fragmented services
• Minimal accessibility and mobile usability
• Minimal accessibility and mobile usability
Users struggled to check flights, book services, or find essential info during time-sensitive situations.
Users struggled to check flights, book services, or find essential info during time-sensitive situations.
My Role
I led the project from concept to high-fidelity UI, covering:
I led the project from concept to high-fidelity UI, covering:
• User flow design
• User flow design
• Information architecture
• Information architecture
• UI system and responsive layouts
• UI system and responsive layouts
• Accessibility best practices (WCAG)
• Accessibility best practices (WCAG)
Design Highlights
1. Systematic UX Research
1. Systematic UX Research
• Real-time arrivals & departures placed at the top of the homepage
• Real-time arrivals & departures placed at the top of the homepage
• Streamlined booking for VIP Lounge, Fast Track, and Parking Pay
• Streamlined booking for VIP Lounge, Fast Track, and Parking Pay
• Mobile-first, fully responsive UI with clean modules and calm color palettes
• Mobile-first, fully responsive UI with clean modules and calm color palettes
• Inclusive experience built on accessibility standards and legible typography
• Inclusive experience built on accessibility standards and legible typography
The visual language was inspired by travel: light blues, open space, and easy-to-read layouts that reduce friction and stress.
The visual language was inspired by travel: light blues, open space, and easy-to-read layouts that reduce friction and stress.
Outcome
This redesign concept repositions Zvartnots Airport’s website from a static corporate page into a functional, real-time travel assistant—designed to meet the modern expectations of passengers, partners, and staff alike.
This redesign concept repositions Zvartnots Airport’s website from a static corporate page into a functional, real-time travel assistant—designed to meet the modern expectations of passengers, partners, and staff alike.
Let’s talk if you’re building digital products for real-world needs.
Let’s talk if you’re building digital products for real-world needs.
Designs That Drive Real Impact
Designs That Drive Real Impact
Designs That Drive Real Impact
End-to-End Strategic Product Design
End-to-End Strategic Product Design
End-to-End Strategic Product Design
